We probably sound like a broken record but it needs to be said again — do your homework before hiring your next design firm. Whether you’re looking at hiring us or 5 other companies, check us all out, ask for references, read testimonials, visit Yelp, go to ripoffreport.com, Google everyone — just see what’s out there. Do your best impersonation of CSI to figure out if your next design firm is the one that will be there when you need them, will get back to you when you need something answered , will have the creative chops to get your business noticed or can hit your impending deadline.
Look we’re not going to pretend we get every project that comes our way, but we do retain a lot of them and there’s a reason for that. Reputation, ethics and dependability.
Look we’re not going to pretend we get every project that comes our way, but we do retain a lot of them and there’s a reason for that. Reputation, ethics and dependability. Many of the clients that opt to use another firm for various reasons from budget to timing to internal struggles with favoritism, will get started on their project and I’d say 50% of those (if not more) end up being unsatisfied with the end product whether it was a lack of creativity or the design firm was just impossible to get a hold of.
Case in point…
We had a potential client come to us in 2011 for a membership website, we quoted the project, ended up being in the top two of the 6 they interviewed and eventually lost the project to another firm. Part of the selection process — the way we see it — is to get out there and Google your ass off. Dig and dig and dig and see what you can find on these companies before you pull the trigger with them. Chances are that lower budget company or the promises of hitting that tight deadline of yours are just fluff without substance. You can avoid running into these issues with a few mouse clicks.
Long story short, the client that chose the other design firm in 2011 got the shaft from the other company big time in 2012. The design firm didn’t finish the project to spec, missed the deadline by several months, was provided the entire project payment upfront and went out of business weeks prior to launch. Sad thing is there were reviews online of other local companies that received the same raw deal and had very poor Yelp Scores. This all could have been avoided saving not only time but money.
When you do research potential companies, they should have a solid reputation like you see below:
Side note… that company that got the shaft from the “other” unethical design firm, contacted us this week to finish the job correctly.
One last thing… did I mention to do your homework? Just wanted to be sure.